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WD external drive is not assigned a drive letter by Windows or Mac OSX and data on the drive is inaccessible

Answer ID 1164   |    Last Updated 09/21/2016
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IMPORTANT Important: Always connect the drive directly to the computer prior to testing. Do not use a USB or FireWire Hub.

Name
Instructions
Windows 10, 8, 7, Vista, or XP Click here for Instructions
(instructions will appear below this table)
Mac OSX 10.5.x (Leopard), 10.6.x (Snow Leopard), 10.7.x (Lion) or 10.8.x (Mountain Lion) Click here for Instructions
(instructions will appear below this table)


Please select an Operating System (OS) from the table above to display instructions for the specific OS running at time of troubleshooting.

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