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Knowledge Base Frequently Asked Questions SearchExternal Drive Troubleshooting – Mac
Answer ID 14103
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Last Updated 06/29/2016
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External Drive Troubleshooting – MacSTEP 1Check the power and data cable
STEP 2Check the Drive Partition using Disk Utility
STEP 3Check System Profiler The Mac System Profiler will show you whether the external drive is physically detected by the Mac.
If the drive fails on the second Mac, create an RMA and return the drive under Warranty. Please rate the helpfulness of this answer
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