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Knowledge Base Frequently Asked Questions SearchHow to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty
Answer ID 8
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Last Updated 02/25/2014
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Links: In order to get warranty support, your product MUST be in warranty. Two replacement options are available for resellers and end users. Advance ReplacementWe ship the replacement product to you first before receiving your defective product. You have 30 days to send us your defective product. In order to use this service, a valid credit card is required. The credit card is used to insure that WD receives the returned product within 30 days from the date the replacement drive was shipped to you. Please see below for more details about the service:
Standard Replacement We will ship you the replacement product after we have received your defective product. You may create an RMA for a maximum of 20 products per request. You have 30 days from the date the RMA is created to send us your defective product. Please see below for more details about this service:
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